USPS Click-N-Ship

January 5, 2006 in 4 out of 5 stars, A service

What is it?

USPS Click-N-Ship: Pay for and send packages without ever leaving your desk or going to the Post Office.

Here's how it works:

Scale First: you need a digital postage, or cooking scale.

Second: Put your package together, pack it, tape it, etc. Weigh it. You need pounds and ounces.

Third: Go here and enter your label information. (You'll need to register with USPS if you haven't). Set the pickup date for tomorrow or later. Computer_boxYou can only schedule a free pickup a day or more in advance. Make sure you select the free "delivery confirmation" option. Pay for and print your label. Put the label on your package.

Fourth: Go here and schedule your carrier to pick it up and tell them where they can find the package (i.e. ring doorbell, front porch, back porch, etc.).

You're done! Takes all of 5 minutes, and it sure beats wasting time making small talk in line at the Post Office or dealing with those stellar chaps behind the counter.


Who makes it?

USPS (So, this is a U.S. only resource).

Why is it the killerest?

Because going to the Post Office is up there with root canals, molten lead enemas, and dates with your honey to the DMV. With Click-N-Ship you never have to go to the Post Office, or even get off your duff except to answer the door and hand the package to your carrier. Plus you don't pay any more than you would at the Post Office.

What could be improved?

Scheduling a pickup, and printing the label should be a more integrated process. Seriously, come on guys. Also, don't try this in Safari, the final step is a PDF scripted thing and you'll need FireFox to get it working properly.

How much does it cost?

Normal postage costs, nothing more.


Reviewed by Carson McComas

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Has anyone used this lately? Last time I used this, admittedly probably 6+ months ago, I scheduled a pickup, and was home when my mailman, who was probably the best mailman I've ever had, came by. When I mentioned the scheduled pickup and handed him the package, he looked at me like he had never heard of such a thing. If I hadn't been home, it probably wouldn't have gotten shipped.

Posted by: Brian | Jan 5, 2006 1:49:31 PM

Hi Brian, yes... I have. This week. And I have the dimmest carrier on the force. It is probably worth noting however that the first time YMMV depending on the experience of your carrier. Thanks for the tip.

Posted by: Carson McComas | Jan 6, 2006 12:04:36 PM

title sys UPSP, Should be USPS, yes?

Posted by: indrax | Jan 7, 2006 10:07:22 AM

Hah, thanks indrax, yes, fixed.

Posted by: Carson McComas | Jan 7, 2006 10:10:25 AM

Unfortunately, the USPS web app uses some automated Adobe Acrobat stuff to generate your label. No-go in Safari, but did download a PDF okay in Firefox.

Posted by: Todd Dominey | Jan 7, 2006 10:41:06 AM

Interesting, thanks for the tip Todd I've updated the "what could be improved" section.

Posted by: Carson McComas | Jan 7, 2006 1:17:52 PM

LOVE IT!!! Use it all the time, you can even order free supplies!!!

Posted by: Tia | Jul 6, 2006 2:48:25 PM

I've used it for sometime but had a problem of late. My label was printed, pkg sent, rec'd email 3hrs later that my label was canceled with no explanation. So, I called USPS and was transfered to many different people not knowing what to advise me to do. Finally, one suggested I go back to the PO the pkg was sent from and pay I did. Now, over 1 month later I'm sent a postage due from Click and Ship! When I tried to clear it up I was given a number to fax them my receipt. Well, the fax number won't pick up yet my emails regarding this problem weren't answered either. When one of many emails was finally answered I was given the SAME number. This has been going on for almost a week. I can't see why I should pay twice for a Click and Ship technical glitch? This has been very time consuming and I hope none of you run into any "unexplainable" "Click and Ship" techinical glitches. I'll be going to the post office from now on...even the line there doesn't take this much time or effort! FYI..they don't have a phone number..all correspondence is by email ONLY!

Posted by: Mary | Aug 30, 2006 10:03:14 AM

After spending a LOT of time trying to get through to a human being to figure out stupid problems that should be simple to fix, I finally got a special toll-free number that is JUST for Click N Ship problems (the people manning the regular USPS support line have no clue, and tell you to go write an email). It is:

(800) 344-7779

However, be prepared to spend a long time on hold. A long, LONG time. Like more than an hour.

Posted by: Scott | Nov 1, 2006 4:32:12 PM

Most people don't have a postage scale. Couldn't weighing be done at the post office and then charged to me? Meanwhile, guess I can't use your service!

Posted by: Hazel Zents | Dec 2, 2006 8:24:49 AM

My situation is very similar to Mary's above in that I've used the Click n Ship program for a while now but eventually had a misprint problem and was told I had postage due. I'd already paid the postage for the misprint once, however in order to "clear my account", I was told (via email) to pay the postage due again (which I did) and that I'd then be reimubursed for the second postage due (which I never was). As mentioned above, the only way to correspond with the Click n Ship people is via email so I emailed Click n Ship telling them that I never did receive my reimbursement and have now received about 15 emails (over the course of about 6 weeks) from someone named Jack saying that my situation was being escalated to the next level but I never hear back from anyone. Ever! if you call the regular USPS 800 number, they'll tell you there is no number for the Click n Ship department and they even hung up on me when I asked to speak to a supervisor!It's the most frustrating thing I've ever encountered in my business to date!

Fortunately, I'm also a customer and they're upgrading their software so that international labels can be printed directly from their program. They have a couple of "print quality" issues that they need to work out (printing occurs on the highest quality setting which uses a TON of ink, takes way too much time, and is unable to be changed at this time) which they say they're going to look into correcting so as soon as they do this, I'll use this program exclusively. Yes, does have a monthly fee however as Click n Ship is proving, you get what you pay for!

All I can say is that I'm truly glad to have found the 800 number for Click n Ship (thank you, thank you, thank you!) and will "hold" as long as necessary until I can get my reimursement issue resolved -- that's what speaker-phone's for afterall!

I think that it's important to note however that the "benefits" of using USPS (free pick up and free Priority Mail shipping supplies) are offered from the USPS and NOT Click n Ship (per se). In other words, I can use the benefits of the free pick-ups and the free Priority Mail supplies whether I use or Click n Ship. My advice right now is to stay away from Click n Ship until they post their customer service number on their site!

Posted by: Jeanie | Dec 29, 2006 3:56:00 PM

Got an upgrade for Adobe Reader (8) and all of the sudden I couldn't get labels to print in Click n' Ship. Finally to my shock and amazemant someone at USPS tech support actually provided some useful advice and and told me to check my Adobe internet settings for anything like "bring up in web browser" and de-select it. It worked. But to my dismay, the 6 previous attempts at printing the label that wouldn't come up in PDF were charged to my credit card anyway (19.30 each)! You'd think if you click the button confirming the "label did not print/return label to shopping cart" and then deleting the label altogether that no transaction had taken place. The more people who discover Click n' Rip(off), the more word is going to get around to STEER CLEAR OF CLICK N SHIP! It's as incompetent as the rest of the US Postal Service!

Posted by: Rick | Feb 15, 2007 5:21:49 PM

I used click-n-ship and have always had problems with it printing labels the first or second time. Used it last time and same issues. Finally got it to work but got billed 3x to my credit card--total $15 for ONE $5 shipment.
Sent PO an email & never got a reply. You can't call them for this matter. Sent another email many months later and finally got reply. They told me I had only 60 days to get a refund!!! Their web site said 10 days. Who gets a credit card statement in 10 days!!! Never checked on line since I never got double or triple charged. Emails to PO finally got me nowhere. THAT'S OUR POSTAL SYSTEM----TERRIBLE.

Posted by: roger | Jun 22, 2007 10:35:15 PM

We had some of the similar bad experiences with Click-n-ship. For the most part when their servers are up and running it's an excellent tool. We usually run into issue if they are doing maintenance and don't bother to tell anyone. My management team had to write a letter to the Postmaster General of the USPS to explain our bad experience and they refunded the money owed shortly after. We tried to resolve the issues with Customer Service but got nowhere fast.

Postmaster General
Jack Potter
475 L'Enfant Plaza SW
Washington DC 20260-0010

We received a letter from USPS and they stated they would look at improving the customer experience. Subsequent cancelled labels so far were cleared in 5 - 7 business days from our credit card.

Posted by: John Waters | Jul 21, 2007 2:59:35 PM

I've used Click-N-Ship for the past 3 1/2 years. Average postage $300-$500 per month. Website functions well with Firefox, not Safari. Labels misprint frequently, commonly without the barcodes. After printing the user is prompted to select one of two print result options. "Did your label(s) print correctly? Yes or No." If NO, the next screen prompt says credit card was not charged. Guess what, check your statements. USPS website displays only 30 days of records. I suspect we have been paying double postage on a significant amount of postage for 3 1/2 years. I contacted Click-N-Ship Customer Service and received a canned auto response email explaining how to apply for a credit. The USPS staff, if there is one, never addressed the problem. THE WEBSITE IS BROKEN!! We only tripped over this problem a few days ago and nobody including the local Postmaster seems to comprehend the meaning of the word fraud. Convenient service if you don't trust them too much. Does anyone have a phone number that actually rings at the desk of a live person??

Posted by: Mike Bottai | Dec 11, 2007 11:58:59 PM

Good luck on getting a live person who can actually do something if you have an issue. Whatever you do, don't try to get a phone number for someone at the Post Master Gen main office. Evidently they don't have phones there in the year 2007. You can write to them, of course. just hope that the postage prints out right for the letter and that it is delivered in a timely manner-or at all.

Posted by: SCOTT | Jan 3, 2008 10:30:56 AM

It amazes me how much better and more reliable the Click-N-Ship website is than UPS's unusable website.

Government monopoly 1, free market 0.

If UPS didn't offer slightly easier shipping through Paypal's website, I'd ship everything online with the post office.

Posted by: theo | Jan 9, 2008 3:07:48 PM

I agree with Scott, and there is a new software out that automates USPS Click-N-Ship. If you use click n ship you have got to get this software.

Posted by: John | Jan 26, 2008 8:28:25 AM

to everyone that wants a live person from ups

call 1800-742-5877 and the automated thing comes on jus dont say anything .. it will say it doesnt understand you just dont say anything after the third time it says it doesnt understand ou it will connect you to a live person!!

You Welcome!.. stupid ups sent my shipment to bumble F*ck " wrong address " so i called them to get it back.. they said i will receive a phone call in a hour = )

Posted by: Mitchell | Feb 14, 2008 2:19:08 PM

Beware of Stamps.Com. Their International customs and label form prints the addressee right under the addresser and as a consequence International packages are returned to me because someone at the Post Office looks at the name in the right hand side (above the addressee) and sends the package to me. and the mental midgets that work there are clueless. I am going to try click 'n ship but I have no great faith that the USPS is any better than Stamps.Com.
At least it's free.

Posted by: KD | Feb 23, 2008 12:39:11 PM

on hold right now with the # for click n-ship. realized I have been charged twice for two shipments. looking forward to getting through and so grateful for your posts. thanks...

Posted by: akal | Mar 17, 2008 12:31:16 PM

why do you keep changing your system?

Posted by: Esther Morgan | Jun 22, 2008 10:11:41 AM

If you are using USPS Click-n-Ship, the shipping label will print on one label and the receipt will print on the second label. If you are using USPS Shipping Assistant, you will be able to print two separate shipping labels with no receipt. This should save you from wasting labels. I use for my click n ship labels.



Posted by: Click N Ship Labels - Printing Options | Aug 20, 2008 9:43:21 AM


Posted by: Dwight | Aug 26, 2008 10:45:22 AM

DO NOT purchase the PONY EXPRESS MAILER software!!!

There is NO support for the software, PERIOD. Even the whois information for the website is false.

DO NOT BUY IT! I'm looking for a replacement for the software, since it no longer works correctly (even if reinstalled).

Posted by: shaun | Sep 9, 2008 10:29:28 AM

Okay, I just want to ask how come I received a box, empy full of envelopes and I payed $3.21 for it so I do not understand what this thing happend to me..So I want to know what should I do to know what was in the package, or what happend with item in the box.

Posted by: Monica Torres | Nov 16, 2008 4:34:46 PM

You cannot use Click & Ship for Media Mail. A clerk at the Post Office said you could. You can use the USPS Shipping Assistant to generate a Media Mail label, but you have to pay at the Post Office. ;-(

Posted by: Steven | Nov 25, 2008 9:43:32 PM

Shaun.. Your post is not true at all.. I have had great luck and great support from Pony Expess Mailer... It's too bad you may have not had a good experience, but you shouldn't post such a blanket statement...


Posted by: Bob R. | Feb 16, 2009 4:59:09 PM

There is an option to check if you do not want the receipt printed. You can then print a separate receipt if you desire.

Posted by: Janice Martin | Jul 27, 2009 3:01:27 PM

So glad I found this thread. And I will NOT be buying Pony Mailer integration software for Click-N-Ship as something recommended. Thank you. I was actually just on the Pony website. This post is old and it's now 2011. Have any of you experienced improved w/ Click-N-Ship? Any new gripes?

Posted by: Jihan | Apr 22, 2011 5:11:23 PM

Where is the old click & ship program?

Posted by: Bruce Hickman | Jan 19, 2012 5:20:44 PM

Hi I received an email from a y'all , acct# 9432217 says they are going to credit my account for $ 21.43 ,I DID NOT ORDER NOTHING FROM THIS ACC.. DON'T

Posted by: Dorothy Poczekaj | Mar 23, 2012 10:22:27 AM

I received an email from Elbert Bryson showing acct #7547443 stating that I ordered 3 shipping labels on line, I DID NOT ORDER THESE ITEMS, AND THEY WOULD CHARGE MY ACCOUNT $45.33. DO NOT EVEN THINK ABOUT THAT. I AM HAVING MY ATTORNEY TO CHECK INTO THIS MATTER. DEE

Posted by: Dee Burdette | Mar 24, 2012 8:16:43 AM